Solved: Error trying to open 3DO

NemesisPrime

Today I downloaded the Suite and unfortunately I came with an error that has the name of "Crash and date I try to open" it always comes with a different number of error, see the print I took the link below.

http://prntscr.com/i3pv9r

after I put in the "Yes" that translating to English is "Yes" (I am from Brazil then it gets in Portuguese the buttons) it opens the error files, which has two a notepad file and others from .DMP.

http://prntscr.com/i3pw6u

on the left side of the print you can see that there are several types of errors, all of them are the times that I tried to open, clicking on the notepad file are all the same errors, the notepad says the following:

3DO2 [version: Unity 2017.1.2f1 (cc85bf6a8a04)]

3DO2.exe caused an Access Violation (0xc0000005)

  in module 3DO2.exe at 0033:4305939b.

Error occurred at 2018-01-21_234944.

C:\Program Files\Quixel\Quixel SUITE 2.3\x64\3DO\3DO2.exe, run by Cliente.

53% memory in use.

6052 MB physical memory [2811 MB free].

7012 MB paging file [3522 MB free].

134217728 MB user address space [134217486 MB free].

Read from location 00000008 caused an access violation.

Context:

RDI:    0x00000000  RSI: 0x00000000  RAX:   0x0063f5c0

RBX:    0x00000000  RCX: 0x0063f5c0  RDX:   0x00000000

RIP:    0x4305939b  RBP: 0x00000011  SegCs: 0x00000033

EFlags: 0x00010202  RSP: 0x0063f560  SegSs: 0x0000002b

R8:    0x02468e10  R9: 0x0000000c  R10:   0x00000000

R11:    0x00000202  R12: 0x00000001  R13:   0x00000000

R14:    0x00000000  R15: 0x00000000

Bytes at CS:EIP:

48 8b 57 08 48 8b 0f ff 15 38 15 6f 00 8b d8 85 

Stack:

0x0063f560: 00000000 00000000 c9311772 00007fff ........r.1.....

0x0063f570: 00000000 00000000 05ebf9e8 00000000 ................

0x0063f580: 00000010 00000000 0000000e 00000000 ................

0x0063f590: 0273a6e0 00000000 00000011 00000000 ..s.............

0x0063f5a0: 00000000 00000000 00000011 00000000 ................

0x0063f5b0: 05ebc9e0 00000000 43072646 00007ff6 ........F&.C....

0x0063f5c0: 00000000 00000000 00000000 00000000 ................

0x0063f5d0: 00000000 00000000 42f24020 00007ff6 ........ @.B....

0x0063f5e0: 00000000 00000000 05ebc9e0 00000000 ................

0x0063f5f0: 00000011 00000000 43072ae4 00007ff6 .........*.C....

0x0063f600: 00000000 00000000 00000011 00000000 ................

0x0063f610: 00000001 00000000 00000000 00000000 ................

0x0063f620: 0000000c 00000000 4306a281 00007ff6 ...........C....

0x0063f630: 05ebc9e0 00000000 00000000 00000000 ................

0x0063f640: 00000000 00000000 00000000 00000000 ................

0x0063f650: 4375125c 00007ff6 00000077 00007ff6 \.uC....w.......

0x0063f660: 00000001 00000000 429e0f1e 00007ff6 ...........B....

0x0063f670: 0356e7c0 00000000 00000017 00000000 ..V.............

0x0063f680: 00000000 00000000 4375125c 00007ff6 ........\.uC....

0x0063f690: 00000001 00000000 00000001 00000000 ................

0x0063f6a0: 00000000 00000000 429f0ea6 00007ff6 ...........B....

0x0063f6b0: 03d4e320 00000000 00000000 00000000  ...............

0x0063f6c0: 00000011 00000000 0063f5c0 00000000 ..........c.....

0x0063f6d0: 00800000 00000000 00000065 00007ff6 ........e.......

0x0063f6e0: 0356e180 00000000 00000001 00000000 ..V.............

0x0063f6f0: 00000000 00000000 4296314c 00007ff6 ........L1.B....

0x0063f700: 00000000 00000000 42640000 00007ff6 ..........dB....

0x0063f710: 00000000 00000000 03d47de0 00000000 .........}......

0x0063f720: 00000000 00000000 429656ac 00007ff6 .........V.B....

0x0063f730: 43b09b01 00007ff6 0063f789 00000000 ...C......c.....

0x0063f740: 00000000 00000000 00000001 00000000 ................

0x0063f750: 43afbbe0 00007ff6 436eadaa 00007ff6 ...C......nC....

0x0063f760: 00000000 00000000 437b22b0 00007ff6 ........."{C....

0x0063f770: 00000000 00000000 63726f66 66672d65 ........force-gf

0x0063f780: 6f6a2d78 00007362 0000000e 00000000 x-jobs..........

0x0063f790: 00000042 00007ff6 0063f7f8 00000000 B.........c.....

0x0063f7a0: 00000000 00000000 00000000 00000000 ................

0x0063f7b0: 00000000 00000000 42b5892a 00007ff6 ........*..B....

0x0063f7c0: 00000000 00000000 00000001 00000000 ................

0x0063f7d0: 42640000 00007ff6 00000000 00000000 ..dB............

0x0063f7e0: 0063f890 00000000 42b99f3c 00007ff6 ..c.....<..B....

0x0063f7f0: 437b22b0 00007ff6 00000000 00000000 ."{C............

0x0063f800: 00000000 00000000 02468d40 00000000 ........@.F.....

0x0063f810: 00000000 00000000 42b8102e 00007ff6 ...........B....

0x0063f820: 0000776f 00000000 0000000a 00000000 ow..............

0x0063f830: 00000042 00000000 00000000 00000000 B...............

0x0063f840: 00000050 0000002b 426eaf10 00007ff6 P...+.....nB....

0x0063f850: 00000000 00000000 00000000 00000000 ................

0x0063f860: 00000001 00000000 42640000 00007ff6 ..........dB....

0x0063f870: 00000000 00000000 00000000 00000000 ................

0x0063f880: 00000000 00000000 02468d40 00000000 ........@.F.....

0x0063f890: 0063f9a0 00000000 426efc68 00007ff6 ..c.....h.nB....

0x0063f8a0: 00ca0000 00000000 00000140 00000000 ........@.......

0x0063f8b0: 000000f0 00000000 00000000 00000000 ................

0x0063f8c0: 02468d40 00000000 00000000 00000000 @.F.............

0x0063f8d0: 007b1600 00000000 cbdb4d38 00007fff ..{.....8M......

0x0063f8e0: 00000000 00000000 00000000 00000000 ................

0x0063f8f0: 43750d70 00007ff6 436fa81e 00007ff6 p.uC......oC....

0x0063f900: 00000202 00000000 4374d608 00007ff6 ..........tC....

0x0063f910: 00000000 00000000 6374652f 00646500 ......../etc.ed.

0x0063f920: 00676966 00000000 00000004 00000000 fig.............

0x0063f930: 00000042 00000000 024673d0 00000000 B........sF.....

0x0063f940: 024673d0 00000000 024673d0 00000000 .sF......sF.....

0x0063f950: 02467440 00000000 02717990 00000000 @tF......yq.....

0x0063f960: 00000046 00000000 007b1c20 00000004 F....... .{.....

0x0063f970: 00000046 00000000 00000042 00007ff6 F.......B.......

0x0063f980: 0272cc70 00000000 0272cc98 00000000 p.r.......r.....

0x0063f990: 0272cc98 00000000 00000000 00000000 ..r.............

0x0063f9a0: 0271b6d0 00000000 0000003a 00000000 ..q.....:.......

0x0063f9b0: 00000000 00000000 0000003a 00000000 ........:.......

0x0063f9c0: 00000042 00000000 02717990 00000000 B........yq.....

0x0063f9d0: 00000042 00000000 00000001 00000001 B...............

0x0063f9e0: 00000042 00000000 00000042 bfebfbff B.......B.......

0x0063f9f0: 00000000 00000000 324f4433 6c502000 ........3DO2. Pl

0x0063fa00: 72657961 00000000 00000004 00000000 ayer............

0x0063fa10: 00000042 01c0003f 0271e750 00000000 B...?...P.q.....

0x0063fa20: 00000012 00000000 0000003f 00000000 ........?.......

0x0063fa30: 00000006 00000000 00000042 00000000 ........B.......

0x0063fa40: 0271b590 00000000 0000003f 00000000 ..q.....?.......

0x0063fa50: 0063fad0 00000000 0000003f 00000000 ..c.....?.......

0x0063fa60: 00000042 00000000 0270fb50 00000000 B.......P.p.....

0x0063fa70: 00000055 00000000 436e8fe7 00007ff6 U.........nC....

0x0063fa80: 00000055 00000000 00000042 00007ff6 U.......B.......

0x0063fa90: 02717990 00000000 00000044 00000000 .yq.....D.......

0x0063faa0: 00000022 00000000 00000043 00000000 ".......C.......

0x0063fab0: 00000042 00000000 0271b690 00000000 B.........q.....

0x0063fac0: 0000003c 00000000 436e6005 00007ff6 <........`nC....

0x0063fad0: 0000003c 00000000 00000042 00000000 <.......B.......

0x0063fae0: 007b0830 00000000 43750d01 00007ff6 0.{.......uC....

0x0063faf0: 00000000 00000000 436fff5e 00007ff6 ........^.oC....

0x0063fb00: 00842d2a 00000000 00000000 00000000 *-..............

0x0063fb10: 00000000 00000000 00000000 00000000 ................

0x0063fb20: 00000000 00000000 436edbd0 00007ff6 ..........nC....

0x0063fb30: 00000000 00000000 00000000 00000000 ................

0x0063fb40: 42640000 00007ff6 00000000 00000000 ..dB............

0x0063fb50: 00000000 00000000 00000000 00000000 ................

0x0063fb60: 00000068 00000000 00841c5c 00000000 h.......\.......

0x0063fb70: 00841c3c 00000000 00841bc8 00000000 <...............

0x0063fb80: 00000000 00000000 00000000 00000000 ................

0x0063fb90: 00000000 00000000 00000000 00000001 ................

0x0063fba0: 00000001 00000000 00000000 00000000 ................

0x0063fbb0: 465057f1 01d39323 ff3bb9c6 00000041 .WPF#.....;.A...

0x0063fbc0: 00000000 00000000 00000000 00000000 ................

0x0063fbd0: 00000000 00000000 c97e16ad 00007fff ..........~.....

0x0063fbe0: 00000000 00000000 00000000 00000000 ................

0x0063fbf0: 00000000 00000000 00000000 00000000 ................

0x0063fc00: 00000000 00000000 cbdf4629 00007fff ........)F......

0x0063fc10: 00000000 00000000 00000000 00000000 ................

0x0063fc20: 00000000 00000000 00000000 00000000 ................

0x0063fc30: 00000000 00000000 c93ed820 00007fff ........ .>.....

0x0063fc40: 0063e700 00000000 0063e700 00000000 ..c.......c.....

0x0063fc50: 00000000 00000000 00000000 00000000 ................

0x0063fc60: 00000000 00000000 00000000 00000000 ................

0x0063fc70: 00000000 00000000 00000000 00000000 ................

0x0063fc80: 00000000 00000000 00000000 00000000 ................

0x0063fc90: 00000000 00000000 00000000 00000000 ................

0x0063fca0: 00000000 00000000 00000000 00000000 ................

0x0063fcb0: 00000000 00000000 00000000 00000000 ................

0x0063fcc0: 00000000 00000000 00000000 00000000 ................

0x0063fcd0: 00000000 00000000 00000000 00000000 ................

0x0063fce0: 00000000 00000000 00000000 00000000 ................

0x0063fcf0: 00000000 00000000 00000000 00000000 ................

0x0063fd00: 00000000 00000000 00000000 00000000 ................

0x0063fd10: 00000000 00000000 00000000 00000000 ................

0x0063fd20: 00000000 00000000 00000000 00000000 ................

0x0063fd30: 00000000 00000000 00000000 00000000 ................

0x0063fd40: 00000000 00000000 00000000 00000000 ................

0x0063fd50: 00000000 00000000 00000000 00000000 ................

0x0063fd60: 00000000 00000000 00000000 00000000 ................

0x0063fd70: 00000000 00000000 00000000 00000000 ................

0x0063fd80: 00000000 00000000 00000000 00000000 ................

0x0063fd90: 00000000 00000000 00000000 00000000 ................

0x0063fda0: 00000000 00000000 00000000 00000000 ................

0x0063fdb0: 00000000 00000000 00000000 00000000 ................

0x0063fdc0: 00000000 00000000 00000000 00000000 ................

0x0063fdd0: 00000000 00000000 00000000 00000000 ................

0x0063fde0: 00000000 00000000 00000000 00000000 ................

0x0063fdf0: 00000000 00000000 00000000 00000000 ................

0x0063fe00: 00000000 00000000 00000000 00000000 ................

0x0063fe10: 00000000 00000000 00000000 00000000 ................

0x0063fe20: 00000000 00000000 00000000 00000000 ................

0x0063fe30: 00000000 00000000 00000000 00000000 ................

0x0063fe40: 00000000 00000000 00000000 00000000 ................

0x0063fe50: 00000000 00000000 00000000 00000000 ................

0x0063fe60: 00000000 00000000 00000000 00000000 ................

0x0063fe70: 00000000 00000000 00000000 00000000 ................

0x0063fe80: 00000000 00000000 00000000 00000000 ................

0x0063fe90: 00000000 00000000 00000000 00000000 ................

0x0063fea0: 00000000 00000000 00000000 00000000 ................

0x0063feb0: 00000000 00000000 00000000 00000000 ................

0x0063fec0: 00000000 00000000 00000000 00000000 ................

0x0063fed0: 00000000 00000000 00000000 00000000 ................

0x0063fee0: 00000000 00000000 00000000 00000000 ................

0x0063fef0: 00000000 00000000 00000000 00000000 ................

0x0063ff00: 00000000 00000000 00000000 00000000 ................

0x0063ff10: 00000000 00000000 00000000 00000000 ................

0x0063ff20: 00000000 00000000 00000000 00000000 ................

0x0063ff30: 00000000 00000000 00000000 00000000 ................

0x0063ff40: 00000000 00000000 00000000 00000000 ................

0x0063ff50: 00000000 00000000 00000000 00000000 ................

0x0063ff60: 00000000 00000000 00000000 00000000 ................

0x0063ff70: 00000000 00000000 00000000 00000000 ................

0x0063ff80: 00000000 00000000 00000000 00000000 ................

0x0063ff90: 00000000 00000000 00000000 00000000 ................

0x0063ffa0: 00000000 00000000 00000000 00000000 ................

0x0063ffb0: 00000000 00000000 00000000 00000000 ................

0x0063ffc0: 00000000 00000000 00000000 00000000 ................

0x0063ffd0: 00000000 00000000 00000000 00000000 ................

0x0063ffe0: 00000000 00000000 00000000 00000000 ................

0x0063fff0: 00000000 00000000 00000000 00000000 ................

== [end of error.log] ==

I will be very grateful for the help

Synaesthesia

Oh, that's no fun! Here, let's try these steps:

1. Close Photoshop and the Suite.
2. Right click on Photoshop, choose Run As Administrator. This only needs to be done once, and does not need to be set to permanent administrator access.
3. Close Photoshop.
4. Run the Suite. If the issue persists, continue:
5. Close Photoshop and the Suite.
6. Right click on the Suite, choose Run As Administrator. This only needs to be done once, and does not need to be set to permanent administrator access.

Let me know if that helps!

NemesisPrime

No, I followed the steps correctly and the problem persists.

Synaesthesia

Are you using a laptop? If so, is your GPU set to be the primary display device?

NemesisPrime

I use a Laptop yes, but I do not know where I can find this information, I even looked at "DXDIAG", can you tell me where to find it?

Synaesthesia

https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

This should help! What's probably happening is that you're loading 3DO with your integrated graphics instead of your GPU - 3DO requires a dedicated card to process it correctly.

NemesisPrime

No, it did not work, my video card is not an Nvidia, it's an Intel Hd Graphcs, but anyway I managed to find the same settings as the site you sent me, and the 3rd gives the same problem.

Synaesthesia

That's why you're running into this issue. The minimum requirements for 3DO include a GTX 600 series video card for it to function correctly. It isn't designed to work with an integrated chipset like the processor you're using as a display device. Unless you're able to use a video card, 3DO will unfortunately not function as-intended.

NemesisPrime

The problem that is not only malfunctioning, does not open, if it was malfunctioning would be quiet for me, I'm already addicted, more unfortunately.

Synaesthesia

It won't open without a dedicated GPU, unfortunately. You'll need to use a GPU in order to use 3DO.

NemesisPrime

After a lot of research based on everything you said, I was able to find out what my laptop's dedicated video card was, it's an AMD RADEON, I installed the requested drivers, and then I installed the 3d program configurator, Quixel and he opened it, thank you very much for your help, without you you would not have succeeded...

Synaesthesia

Glad to see you're up and running again!