Substance Designer 5.5.2 crashes when creating/opening graphs.

Devon M

As the title states.

Computer Specs:
OS: Windows 10 64bit
RAM: 24.0 GB
Processor: Intel(R) Core(TM) i7 CPU  920 @ 2.67GHz
Graphic: NVIDIA GeForce GTX 460

I have Substance Designer 5.5.2. Yesterday (10/24/2016) I was working in the version previous to this one. I guess 5.5.1? It was working fine. I spent all day in it and made a bunch of materials and it was a good day. I get back on it today (10/25/2016) and it crashes when I try to open up the graph I was working on.

I tried creating a brand new graph. That didn't work. I tried restarting my computer. That didn't work. I tried updating my graphics drivers. That didn't work. I uninstalled all things Substance related to Substance Designer 5 from my computer, and reinstalled Substance Designer 5.5.2. That didn't work. I tried resetting my Window Layout within Substance Designer. That didn't work. I tried disabling the 3D and 2D viewer in Substance Designer. That didn't work. I tried multiple computer restarts, checking if my PC was up to date on updates, tried opening new graphs at lower resolutions. None of these things worked. Every time I try to open a previous graph I've already worked on (doesn't matter which one) or when I try to create a brand new graph, Substance Designer crashes.

So, what should I do?

Thanks in advance.

Jerc

Could you attach your log file please?
You can find it in C:\Users\...\AppData\Local\Allegorithmic\Substance Designer\5

Devon M

@Jerc Sure can. I can upload it Monday when I get back to my workstation on Monday. 

Devon M

@Jerc Sorry it took me so long, but it's Monday and I'm at my station now. I had another update for my graphics card, so I updated and restarted my computer. I tried to open Substance Designer 5 again, but it crashed immediately. Here is the log file for today.

Devon M

@Jerc I saw there was an update to Substance Designer 5 today, version 5.5.3.255. I uninstalled my Substance Designer and reinstalled the newly updated version. It no longer crashes at the start, but it still crashes once I try to open a substance graph or try to create a new one. Here is the log for this recent crash.

Devon M

Well, thanks for all of the help. Got it working.

Dams

Hi Devon, your issue is it solved ?

Dams

If the issue is still present, please try this: Delete the folder "Substance Designer"

Here: HKEY_CURRENT_USER\SOFTWARE\Allegorithmic\Substance Designer\5_x\session 

To do this you must use "Registry Editor"

To run it, type "regedt32" in the Windows Search tool 

Devon M

@Dams If I ever run into the problem again I'll certainly try that. Thank you for your help, but yes I did get it working.