Answered: Quixel DDO missing material layers in 2.2 please help!

Rynosauras

hi I've been searching the internet for the past hour and I'm sick of finding fixes that don't actually fix this so can someone please help me? everytime I create a new material or new layer it will show up in PS but not in the DDO interface, this is really frustrating as I would like to use the masking tools that DDO offers to help speed up my workflow. Never had this issue until I reinstalled on windows 10 today.

Synaesthesia

Can you get me a video of how you're getting to this error, starting from the project creation process? I'd like to see if there's anything wonky going on in your install.

Rynosauras

https://www.youtube.com/watch?v=Mv8h0U08fPg

Synaesthesia

Alright, let's try this:

Close Photoshop and the SUITE.

Right-click on Photoshop, run as administrator.

Close Photoshop.

Run Quixel SUITE.

Let me know if that clears this up. It's also best practice to let the SUITE open Photoshop for you as it guarantees a consistent connection between the programs.

Rynosauras

Nope sorry but that doesn't seem to work either, anything else I could try?

Synaesthesia

A clean install of Quixel SUITE would be a good option here. Uninstall, restart, reinstall. Let me know if that helps!

Rynosauras

Unfortunately still no change, reinstalled a few times now, restarting between every step with one the attempts and still every time I launch the SUITE I get the same issue? Is there something that could be missing, it can't be a faulty install as I am grabbing the setup straight from the Quixel website?

Synaesthesia

I'll respond to your thread in Live Support going forward. We can update this one with the solution once we resolve it, that way future Googlers can find it easily.

bjornfred

I've got the same issue. And no idea how to fix it.

Synaesthesia

If you're on PS 2017, that would probably cause this. Use PS 2015, 2014, CS6, CS5, or CS4. If it still persists afterward, my recommendation would be to install the Suite to a new folder - like *\Quixel SUITE 2.2\ instead of the default.

LiDu

Hi, I have the same issue. Recently bought a license for Quixel Suite and now I can't even use it because of this problem. In addition to the demonstrated issues, the material won't even show in Photoshop for me. When I assign a new material the program seems to process it but there is no change what so ever. And now you say the program won't even function with the latest CC? PLEASE HELP.

Synaesthesia

My last reply was in March of 2017, which is about a year ago. The toolset supports 2017 and 2018 now.

Another cause for this issue would be an unverified install of Photoshop. Is your install sourced from the Creative Cloud application or from a third-party vendor?