I Love Live Chat Support!
polycounter lvl 19
]Wow this made my night. I contacted EA's Live Chat Support for help with an issue logging into my account and this is how the first few minutes went:
Just had to share with everyone else. Its so priceless!
Just had to share with everyone else. Its so priceless!
Replies
I ended up using a different courier at my own expense.
Nothing against India. I worked with great Indian people during my career. I just dislike the whole way Origin is set up. This just confirms that it's miles behind the competition.
Have you tried turning it off and on? :poly136:
I honestly don't know why companies think these types of customer service, pay off in the end. If I get piss poor customer service, I stop using their product. Unfortunately, EA controls so many games, that it's hard to avoid purchasing from them
I worked at a computer store when the PC industry shifted to outsourced customer support - the customers will say otherwise but they don't seem to rank customer support that high, price always wins over customer support.
3 email responses later, I just gave up. The first solution was clearly based on a result for 'BSOD', since the title was pasted in with the solution.
I followed a help link provided in a DirectX 9 error message. The link was dead, but rather than forwarding me to a support page, it forwards you to the Xbox Live store instead.
Wtf, Microsoft.
I've probably clocked more hours than your average person calling customer support AND I've been on the other side. The customers are far worse than the CSRs. You have to be a detective because half the time the caller will lie to you, usually they are afraid they did something to break it or they're afraid they'll sound stupid.
The part I was trying to highlight was the fact that I said "I bought two copies of your game..." and he responded with "Oh, I'm so sorry to hear that." An EA representative saying that he's sorry I bought two copies of their game! THAT is funny!
Haha this is true. I wont say no to free games though
It's because an outsourced support person used a hotkey reply that applies to the majority of their chats - angry customers with a problem. Kind of like when I accidentally say "you too" to cashier that says "enjoy your meal"
Oh, the humor was not lost on me. I actually shared this elsewhere, because it was funny. I think it just highlighted how bad customer service is, these days, and everyone is expanding on it. Did he eventually resolve your problem?
For a hot key, the spelling is rather off.
http://i.imgur.com/VGVni.png
http://i.imgur.com/vJXgX.jpg
http://i.imgur.com/foWdj.png
http://i.imgur.com/1WHlQ.png
http://i.imgur.com/ho3V2.png
Sorry, if I understand a sentence I don't get hung up on the spelling so I didn't notice it.
I've got a lot of experience calling support and helping customers and I've heard everyone share the same "support at company X was horrible so I don't use it anymore".
The guy in the original chat is being a bit of a dick, anything for a funny screenshot though. An "excuse me?" or just ignoring the apology and moving on would have sufficed. I couldn't imagine the horrible shit those people have to deal with providing chat support to gamers, I'm sure it's 90% death threats and racist ranting.
LOLOMG man, I'm crying here, so funny. This is really adding value to the forum!
This is quite true. Gamers are some of the most self-entitled assholes I've encountered, particularly online with the aid of anonymity.
I would rather do manual labor than do customer service of any kind.
HE didn't solve my issue, he told me to call the 800 number for EA help where I waited on hold for 50minutes (on skype while modeling) and then eventually the guy on the phone solved my issue. Even funnier, he was an Irish guy who sounded almost exactly like the main character from the IT crowd. We talked about the show for a bit near the end of the call too. Actually when I did eventually get through their tech support was great. This post wasn't meant to be saying that EA tech support sucks at all. And EA has the best on hold music I've ever heard. 1-866-543-5435 if you're curious.
As for people saying I was being an ass, it was late last night when we did the live chat. Reading it over now, I can definitely see how my comments could be misinterpreted as douchey. I wasn't trying to be though, I was really laughing out loud. It was all just really quite funny to me. It was more incredulous than douchey that I was trying to portray because he was even trying to explain away why he said "I'm sorry to hear that". The "What's my issue?" comment wasn't me being upset, I was just curious as to what else he would say. See how deep he'd dig the hole. The lack of tone and intonation in text makes it easy to confuse though so I understand why people think I was being an ass. He didn't seem bothered by it though.
true. plus if it's an Indian call-center then it won't be a fun job either. It's really helping people with "first world problems" which they may not even understand. I have the same here in China. Low skilled laborers from the rural country side don't seem to grasp some of the issues, because they're totally foreign to them, they're really from a different world.
Anywhere, here's an interesting read I came across a while ago: http://www.motherjones.com/politics/2011/05/indian-call-center-americanization